Refund Policy

We have a 90-day return policy, which means you have 90 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. Your satisfaction is our priority, and we are committed to ensuring you have a positive experience with Luna Wellness.
To start a return, you can contact us at service@health-back.com.Please note that returns will need to be sent to our factory/warehouse for inspection, as we process refunds after receiving and evaluating returned items. Once your return is accepted, we'll send instructions on how and where to send your package. ltems sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at service@health-back.com.

Damages and Issues
We recommend inspecting your product within 3 days of receiving your order. lf you notice any issues with your item upon arrival or receive the wrong product, please let us know right away so we can make it right for you. We're committed to ensuring you receive a properly functioning product. Like any quality item, your Luna Wellness product may experience natural wear with ongoing use.Our standard warranty covers manufacturing defects but doesn't extend to the changes that could occur through regular enjoyment of your product, including battery performance and charging functionality over its lifespan.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above,your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

Refunds
We will notify you once we've received and inspected your return,and let you know if the refund was approved or not. lf approved,you'll be automatically refunded on your original payment method within 10 business days, minus a 20% restocking fee. Please remember it can take some time for your bank or credit card company to process and post the refund too. Kindly note that, the return fees are not covered by us. lf more than 15 business days have passed since we've approved your return, please contact us at service@health-back.com.
* Orders that triggered our replacement/exchange policy are no longer eligible for a refund.